Refund policy

Holtrey Golf Club Exchange Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused and unaltered, with all original components and packaging when applicable. Because we sell both new and pre-owned golf clubs, eligible pre-owned products may be returned in the same condition in which they were received. You’ll also need the receipt or proof of purchase.

To start a return, contact Holtrey Golf Club Exchange at reggieagent74@gmail.com. Approved returns must be sent to: 1560 Mulberry Ct, Lebanon, Ohio 45036, United States.

If your return is accepted, we’ll send instructions on how and where to send your package. Returns are accepted by mail. The buyer is responsible for obtaining and paying for the return shipping label. We do not charge a restocking fee. Original shipping charges are non-refundable. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, counterfeit, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. To receive a different item, return the item you have. Once the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 days. Your bank or credit card company may need additional time to process and post the refund.

For any return questions, contact Holtrey Golf Club Exchange at reggieagent74@gmail.com.